If we are a contracted provider for your insurance plan, we will bill the insurance directly. Payment of any applicable co-payment or deductible is due at the time services are rendered. If we do not have a contractual provider relationship with your insurance plan, full payment for services is due at the time services are provided.
Some services may not be covered by health insurance. Charges for uncovered services will be your responsibility. This includes charges for missed or late cancelled appointments.
We will try to handle all insurance issues in order to save you that time, but the final responsibility for payment of charges for our services is yours. Every insurance policy varies with respect to the specific benefits and coverage provided. We will contact your insurance provider to determine your benefits and we will do our best to explain your insurance benefits to you. However, we encourage you to call your insurance company yourself to learn exactly what your mental health benefits are (they are often different from other medical benefits). When we call your insurance provider to verify your benefits, it is not uncommon that we are given erroneous, misleading, or contradictory information. Therefore, we cannot be responsible if the information we provide you is in error and your insurance ends up covering a smaller amount of your charges than you expect, or does not cover our services at all.
If your insurance policy changes, please call our office to inform us of your new policy and bring your insurance card with you to your next appointment. Most policies have a limit to how long after an appointment the service can be billed to the insurance. Therefore, if you fail to notify us of a change in your health insurance policy in a timely manner, you will be responsible for the entire amount of the charges not covered by insurance.
Please remember that you, not your insurance, are ultimately responsible for payment for the services we provide.